OUR PLACEMENTS

Placement summary

Pat Munro Alness Ltd, family owned multi-discipline contractor based in Alness, are looking for a Graduate IT Systems Support Officer to deliver a 12 month project. The successful candidate will be required to assist with digitalising internal and client engagement processes.

Job description

Project Description

Pat Munro Alness Ltd are looking to modernise their trading platforms by moving their systems and services to a digital, or cloud, platform.

The successful candidate will work with external consultants to develop a cloud based intranet facility covering two areas:

1. Employee interaction – the first stage HR digital services in the form of information flow, a holiday booking system and a training certificate system.
2. Key Customer interaction – Homes Client portal in the form of Homes related plans & designs, and customer choices being available to clients via their own login. 

Both of these services are likely to be delivered via Sharepoint.

The graduate will coordinate the development of the facility, roll-out, training and initial support to other members of staff.

Specific tasks of the placement will include:

Task/Activity to be achieved	Expected result of task/activity	Date task/activity will be achieved
Coordinate Intranet Development	Establishment of company Intranet	Estimated September 2016
Coordinate development of digitalising specific internal customer HR Functions	Moving Holiday booking, training and direct communication to intranet from paper / spreadsheet	Est Nov 16
Coordinate development of Homes client functions	Moving client choices / communication / access to intranet	Est Dec 16
Develop and roll-out an internal Staff Training on test system	HR & Homes staff to be comfortable with administration of system	Est Jan  17
Roll-out of system to live environment and provide system support	Support bedding in of new systems and development of procedures / help screens	Est Mar 17
Review and identify next steps in digital platforming process	Report on lessons learnt in this project and identify programme of next steps	Est Jun 17
Throughout the placement develop a user manual/crib sheet to be used to staff	User interface manual/document is created	Compiled throughout the placement

This position is part funded by Highlands and Islands Enterprise and the European Regional Development Fund.

Qualifications

Minimum HNC qualification preferably related to IT. Other candidates may be considered if they have the required skills.

Skills / Experience

Essential Skills

• Experience of working with business computer systems 
• Knowledge of IT infrastructure, Exchange and Microsoft Office 
• IT related qualification 
• Strong analytical and problem solving skills with a solution focussed approach 
• Good communication skills 
• Proactive and able to work on his/her own initiative 
• Plan own workload, meet deadlines 
• Willingness to learn

Desirable Skills

• IT Helpdesk experience
• Ability to undertake training and informational sessions
• Ability to influence change

Benefits

Company benefits

• Any necessary IT training required for the graduate will be arranged, initially with Pat Munro’s external IT consultants. 
• Graduate will be released to attend any relevant seminars.
• Pat Munro have a discretionary bonus scheme (company trading result dependant), which may be available depending on performance and contribution.

Placement benefits

As part of the ScotGrad Graduate Placement Programme, you will have access to a tailored graduate business skills training course. ScotGrad placements also offer a unique opportunity to connect with a vast network of graduates and ScotGrad alumni. All graduates appointed through the programme are encouraged to use the ScotGrad LinkedIn group to communicate with other ScotGrad participants, learn about any professional development opportunities, including any relevant networking events and build up a professional network.

Additional information

Location: Alness

Preferred start date: 18/07/2016

Company information

Founded in 1945, Pat Munro is a family owned multi-discipline contractor based in Alness. Four of the directors are family members. With over 170 employees, they are one of the largest private contractors operating in the Highlands.

They own and operate their own quarries, manufacture roadstone and concrete and also have a Property Development and House Building division, currently developing two sites, one in Alness and the other in Dornoch.

Pat Munro has expertise in Civil Engineering, Waste Disposal, Road Surfacing, and Utility work. The main office is at Caplich Quarry in Alness, with a quarry in Dornoch and a Waste Transfer Station in Inverness.

Company website: http://www.patmunro.co.uk

Placement contact details: Wilma Davidson
01349 882377