OUR PLACEMENTS

Placement summary

The Sales and Marketing Analyst role is based at our Head Office in Edinburgh and will play a key role in supporting the ongoing growth and development of our Sales and Marketing team. This is a major project for the company and the successful candidate will specialise on Lead Classification and Customer Satisfaction activities. Overall, this 12 month placement is a superb opportunity for an ambitious graduate to get a foot in the door in an international, fast paced, and dynamic environment, where you will have great opportunities for career advancement.

Job description

Project Description

This is an important project for the company which will help us address a current a skills gap within this part of our team, specifically in evaluating and measuring all of our incoming leads (generated by our Sales and Marketing activity). In particular, you will provide support to the Tenders Manager ensuring that all lead generation activity supports a certain number of leads which are specific to Tenders. You may also need to create tender specific lead reports.

Placement Objectives

Your personal success will primarily be measured by:

• Correctly placing each lead that comes in
• Amount of revenue generated. (By ensuring an appropriate feedback loop you will influence Lead quality and subsequent revenue potential)
• New Lead Client Satisfaction Score
• Producing timely and insightful monthly reporting

Role Description

Main Tasks:

Lead Management: 

• You will need to review each inbound lead generated and give it a score between 1-5 scales, based on revenue potential
• Place it with the correct Global Account Manager and or Tenders Manager
• Create a feedback loop so that specific information on lead quality can be provided back into the relevant business areas
• Call the client in line with our survey policy in order to obtain specific customer service feedback
• Design and implement a short monthly report so that lead quality can be fully assessed and tracked
• Be fully accountable for measurement, feedback and all process improvements for the Lead Management process
• Keep the Lead Management database up to date
  

Internal Communication:

As this role is based in Edinburgh and the Lead Generation team at our Hub in Timisoara, your communication skills need to be highly polished. You will need to be able to build relationships effortlessly and ensure that you do not allow distance to impact in a negative way. 

Qualifications

A degree in Business/Marketing related discipline

Skills / Experience

Essential Skills

•    Commercially aware with knowledge of sales processes
•    Work experience in a tele-sales or data driven role would be a bonus
•    Working knowledge within the translation industry is a plus
•    Excellent communication and relationship building skills 
•    Very good computer literacy of MS Office, particularly Excel and Word, Internet and email

Desirable Skills

•    Must be self-driven, results oriented with a positive outlook and a good commercial mind
•    Mature and credible 
•    Ability to work effectively with people  at all levels
•    Empathic communicator  and able to see things from the other person`s point of view    
•    Strong team player
•    Ambitious

Benefits

Company benefits

• 24 days holiday (plus birthday!) plus English bank holidays
• Annual salary review
• Discretionary award based on company performance and individual performance
• Small discretionary expense of £20 pm allowed against wellbeing costs (ie gym membership, yoga, etc)

Placement benefits

As part of ScotGrad Graduate Placement Programme, the successful candidate will have access to a free two day business and employability skills residential course and also benefit from ongoing support from the ScotGrad team throughout the duration of the placement. 

Additional information

Location: Edinburgh

Planned interview date: TBC

This placement may result in a permanent employment afterwards

Preferred start date: 8th December 2014

Company information

UK translation company Lingo24 was founded in Aberdeen, in 2001, and today we're one of the fastest growing translation companies in the world. We're over 150 team members (Lingo-ists) worldwide, with hubs in Edinburgh, London, Timisoara (Romania), Panama City, the Philippines and New Zealand.

The Lingo24 philosophy is based on customer service, quality and flexibility. Our international hubs enable us to provide genuine 24/7, personalised support to each and every one of our clients, irrespective of size. Our rigorous recruitment policies and quality management processes ensure we always maintain the highest possible standards. And our five unique service levels cater for any translation requirement.

Beyond translation, though, we’re always working towards new ways to help businesses make money from their multilingual material. From Foreign Language Internet Marketing, to website and product localisation to revolutionary translation technology, we’ve got big ideas which help you.

Company sector: Other

Company website: www.lingo24.com