OUR PLACEMENTS

Placement summary

Campbell & Kennedy Ltd is a company established over 60 years ago which has grown significantly over the last 5 years and continues to grow.  Originally specialising in Scottish-based satellite and aerial installations, the company has now expanded to include UK-wide energy, technical solutions, electrical contracting and fire protection markets and now employs 150+ FTE. We are now seeking a talented graduate for a 12 month placement to help support the next steps in our IT systems development plan.

Job description

Project Description

Campbell & Kennedy currently employ several different CRM and database solutions all of which work independently of each other. Data extraction from these utilities is often labour intensive and prone to human error. The organisation is looking at building a bespoke system that will unify the business intelligence and resource deployment (including data to/from PDAs) with minimal step reporting capabilities. Given the current size of the business and the future growth plans now is the ideal time to re-assess our IT provision inasmuch that we need one (bespoke) unified system that will optimise control and performance within the organisation and deliver higher levels of service delivery and reporting capabilities whilst reducing costs and increasing bottom line returns.

This project will entail appraisal of the (manual & electronic) data capture methods (ranging from Excel through to CRM) with a view to building a bespoke system that will harmionise the business intelligence (real time and historical) for the company and the sub-companies operations.

An added benefit of moving from labour led business intelligence is that of error reduction, consistency, transparency and easier analysis of management information.  It is envisaged that the time savings from such could be circa 15%.  The confidence in auto-generated business intelligence will allow our key managers to make correct and timely decisions resulting in more effective service delivery.

In respect of stock control and management it is vital that IT moves from just being, in principle, a database to becoming a more dynamic operational support tool.

Placement Objectives

The perceived benefits for this project will be development of a detailed appraisal of our processes that should look to deliver leaner working opportunities supported by the developed technological platform. Campbell & Kennedy will not only develop leaner and more efficient working practices due to more defined technological advancement supported with faster and more accurate, less labour intensive, business intelligence. This will allow management to focus on better and more effective resource deployment rather than the current inconsistent and time consuming spreadsheet led practices. An additional aim of this project is to also develop direct client access and client reporting functionalities and, through this, secure more contracts via this vital market differentiator.  IT development will also enable true "cradle to grave" sales to service pipeline management thus ensuring that human error will not mean a loss in potential contract awards and future repeat business opportunities.

The key objectives for this role are as follows:

• Campbell & Kennedy (Operations Systems and Processes) Appraisal(s)
• Presenting Findings and Recommendations (Board Level)
• Developing, Coding and Testing
• Bench Testing and UAT / Transition Planning
• Full Go Live
• Full Project Review

Role Description

The successful applicant will be encouraged to get involved at all levels with the business, including Senior Management and Board Directors in order to illicit what we do and how we do it and measure this against the project objectives and, from such, lead the BI improvement program.

Whilst the operational head office is in Clydebank we have 2 satellite offices based in Bracknell and Belfast.  Occasional travel to the other offices may be required for this role.

Qualifications

• Degree qualified or equivalent in a relevant discipline
• Good understanding of Unified Communications, including VOIP
• Established .NET knowledge
• Solid knowledge of general business IT infrustructure

Skills / Experience

Essential Skills

• Demonstrable knowledge and skills in Microsoft stack, providing 1st line user support
• Excellent Query Investigation and Resolution skills/experience (troubleshoot and repair various computers, laptops, IP phones and printers etc)
• First class interpersonal skills, a strong team player and the ability to competently engage with vendors and stakeholders
• Ability to work effectively on own initiative
• Good understanding of Unified Communications including VOIP
• Good .NET knowledge
• Solid knowledge of general business IT infrustructure
• Knowledge of SQL/Database Management etc
• Knowledge of Microsoft Access
• Good Excel knowledge
• Data analysis knowledge
• Comfortable with IT best practice, which includes policy writing/updating and process manual management etc
• Excellent communication skills, both written and verbal
• Flexible and adaptable approach to task management

Desirable Skills

• Experience of working within a networked environment (multi-site, multi-platform) which includes wireless networks and VPN etc
• Understanding of a call centre environment
• Good business knowledge and understanding
• Established project management skills
• Effective BI reporting skills
• Microsoft Certified Professional
• MITEL knowledge/experience
• Solid understanding of bespoke and mobile CRM systems
• First class time management and multi-tasking skills

Benefits

Company benefits

This is an exciting opportunity for the right individual to help support the next step in our IT systems development plan which will likely involve reviewing our existing Call Centre CRM system with a view to a potential bespoke software development project, implementing a new company Intranet and Helpdesk system for use in managing IT, Health & Safety and other business issues.

Placement benefits

As part of ScotGrad Graduate Placement Programme, the successful candidate will have access to a free two day business and employability skills residential course and also benefit from ongoing support from the ScotGrad team throughout the duration of the placement.

Additional information

Location: Clydebank

Planned interview date: 16/06/2014

This placement may result in a permanent employment afterwards

Preferred start date: 30/06/2014

Company information

Campbell & Kennedy Ltd are a company established over 60 years ago which has grown immensely over the last 5 years and continues to grow.  Originally specialising in Scottish-based satellite and aerial installations with a small workforce, the company has now expanded to include UK-wide energy, technical solutions, electrical contracting and fire protection markets and now employs 150+ FTE.  Whilst the operational head office is in Clydebank we have 2 satellite offices based in Bracknell and Belfast.  Occasional travel to the other offices may be required for this role.

Company sector: Other

Company website: campbellkennedy.co.uk