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13 Days left CLOSING DATE: 01/03/2015

2e-volve (UK) Limited

Network/IT Support Engineer

HND, Undergraduate Degree, Postgraduate Degree

Closing Date:: 01/03/2015
Skill:: IT
Region:: Forth Valley
Salary: £16,000
Length:: 12 months
Ref code: MJLEVOWKID

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Placement summary

2e-volve have a key business project which would be ideal for a graduate with a strong IT background. The purpose of the role is to aid the management and engineering team to improve the quality of our internal documentation and processes to better match the expectation of our larger clients when dealing with 2e-volve. This is initially a 12 month placement and will be based in Stirling.

Job description

Project Description

Over the last 15 years we have operated as an IT & Software Service Provider to companies in the SME sector – acting as their IT department and delivering pro-active and managed services.

Over the years we have experienced massive changes in how our customers utilise IT & Software in their day to day business activities. We have also seen our client base grow from small 5 user, single location firms to large Public Sector organisations with multiple offices and over 150 staff.

We are now at a stage where we are being asked to detail our SLA’s (Service Level Agreements) and working methodology in greater detail which can then be monitored and reported on.

We have strong working process and our own HelpDesk which we developed as a tool to manage our SLAs and client deliverables. Part of the project is to revisit some of our processes so they are aligned with our client base now.

Placement Objectives

The Placement Objectives are two-fold:

1: We wish to improve and align our services and documentation to match our larger client’s demands and expectations.

2: Identify a suitable addition to our IT Engineering Department.

Role Description

The role will involve both research and hands on IT and Network skills.

We will expect the successful candidate to be able to evaluate our existing document library and suggest technical and process enhancement we might adopt.

The successful candidate will also be tasked with preparing and presenting their findings and make suggestions for new working practices within the first 3 months of the project.

Qualifications

HND or Degree in Computer Science or related subject.

Skills / Experience

Essential Skills

Great communication skills across all levels of a business
A good level of IT & Network knowledge which can be articulated in a non-technical manner
High standard of writing and numeracy skills
Team Player
Engaging personality

Desirable Skills

Ability to troubleshoot IT and Software problems

Benefits

Company benefits

2e-volve is a strong investor in local talent and we work with local employment agencies and educational institutions to source raw talent for our training programmes. Training our own staff, as we have done for 6 years now, ensures we have skilled individuals with the soft skill set we pride ourselves on to deliver our front line services in a professional, efficient and, above all, to a high level of customer satisfaction.

Placement benefits

As part of ScotGrad Graduate Placement Programme, the successful candidate will have access to a three day business and employability skills residential course and also benefit from ongoing support from the ScotGrad team throughout the duration of the placement.

Additional information

Location: Stirling

Planned interview date: TBC

This placement may result in a permanent employment afterwards

Preferred start date: 1st April 2015