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3 Days left CLOSING DATE: 31/03/2016

2e-volve (UK) Limited

IT Network and Desktop Support Engineer

3 Application(s) to date

HNC, HND, Undergraduate Degree, Postgraduate Degree

Closing Date:: 31/03/2016
Skill:: IT
Region:: Forth Valley
Salary: £18,000
Length:: 12 months
Ref code: XOPKBABTAB

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Placement summary

2e-volve have an opportunity for a IT Network & Desktop Support Engineer which would be ideal for a graduate with a strong IT background. The purpose of the role is to aid the management and engineering team to support a well established client base, which includes Blue Chip and SME Clients in the Central Scotland Region. This is initially a 12 month placement and will be based in Stirling.

Job description

Project Description

Over the last 15 years we have operated as an IT & Software Service Provider to companies in the SME sector – acting as their IT department and delivering pro-active and managed services.

Over the years we have experienced massive changes in how our customers utilise IT & Software in their day to day business activities. We have also seen our client base grow from small 5 user, single location firms to large Public Sector organisations with multiple offices and over 150 staff.

We are now at a stage where we are being asked to detail our SLA’s (Service Level Agreements) and working methodology in greater detail which can then be monitored and reported on.

We have strong working process and our own HelpDesk which we developed as a tool to manage our SLAs and client deliverables. Part of the project is to revisit some of our processes so they are aligned with our client base now.

Placement Objectives

The Placement Objectives are two-fold:

1: We wish to improve and align our services and documentation to match our larger client’s demands and expectations.

2: Identify a suitable addition to our IT Engineering Department.

Role Description

Main Tasks:

Provide 1st/2nd line technical support; answering support queries via phone and email
To maintain a high degree of customer service for all support queries
Responsible for recording all calls on the call logging system
Respond to enquiries from clients and help them resolve any hardware or software problems
To effectively manage all assigned logs
To escalate more complex calls to the relevant IT Support member

Qualifications

HNC, HND or Degree in relevant subject

Skills / Experience

Essential Skills

Great communication skills across all levels of a business
A good level of IT & Network knowledge which can be articulated in a non-technical manner
High standard of writing and numeracy skills
Team Player
Engaging personality
Good overall IT skillset

Desirable Skills

Previous experience of operating in a similar environment would be ideal

Benefits

Company benefits

2e-volve is a strong investor in local talent and we work with local employment agencies and educational institutions to source raw talent for our training programmes. Training our own staff, as we have done for 6 years now, ensures we have skilled individuals with the soft skill set we pride ourselves on to deliver our front line services in a professional, efficient and, above all, to a high level of customer satisfaction.

Placement benefits

As part of ScotGrad Graduate Placement Programme, the successful candidate will have access to a three day business and employability skills residential course and also benefit from ongoing support from the ScotGrad team throughout the duration of the placement.

Additional information

Location: Stirling

Planned interview date: TBC

This placement may result in a permanent employment afterwards

Preferred start date: 11th April 2016