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Closed CLOSING DATE: 28/02/2015

Thermo Fisher Scientific

Customer Relationship Management (CRM) Intern

Undergraduate Degree

Closing Date:: 28/02/2015
Skill:: Management business development and logistics
Region:: Renfrewshire
Salary: £6.50 p/hour
Length:: 12 weeks
Ref code: MHWQQAEJVB

Placement summary

The successful candidate will be involved in a number of CRM projects to review the health of our customer data, develop standards for required fields and establish a project plan for cleaning 'polluted' and incorrect data to ensure data accuracy that is actionable for both sales and marketing.

Job description

Project Description

The successful candidate will be involved in a number of CRM projects to review the health of our customer data, develop standards for required fields and establish a project plan for cleaning 'polluted' and incorrect data to ensure data accuracy that is actionable for both sales and marketing.

Tasks Include:

Review / assess the health of the CRM system to have a deep understanding of customer data and the nature and scale of the problem.
Establish clear action plans to implement various data cleansing activities / projects depending on data decay
Understand the data entry process and different input systems across the business (customer care, sales etc) and how this affects data quality in our CRM system (Siebel) and marketing performance.
Present actionable data quality improvements to internal stakeholders
Manage the day-to-day operational aspect of CRM activities e.g. [email protected] mailbox.
Ensure customer inquiries/actions, including Siebel Contact updates are dealt with within 24 hours.

Qualifications

This placement is part of Skills Development Scotland’s ‘Life Sciences CV Competition’. Please ensure that you have read all of the following information before submitting an application: http://bit.ly/LifeSciencesComp. These placements are only open to undergraduate students in 1st, 2nd, or 3rd year, who are studying a Life Science Degree in Scotland.

Skills / Experience

Essential Skills

Good technical and analytical skills
Confident
Good communication skills
Great attention to detail
Managing multiple projects concurrently
Good Excel & PowerPoint skills

Desirable Skills

Experience in data management and analysis for large customer databases
Previous marketing exposure / knowledge of CRM systems (Siebel preferably)

Benefits

Company benefits

The successful candidate will be exposed to a fast paced, forward thinking operation with vast experience across its workforce. You will have access to an operation that is producing over 3 million lts of liquid and 250,000kg’s of powder media annually, and all the systems and processes that enable this to be done. You will also be working in an environment where compliance levels meet the EU GMP guidelines for medical devices.

Placement benefits

As part of the ScotGrad Graduate Placement Programme, the candidate will benefit from support from the ScotGrad Team and may have access to training.

Additional information

Location: Inchinnan, Paisley

Planned interview date: TBC

Preferred start date: Summer 2015