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Closed CLOSING DATE: 15/02/2015

Highlands and Islands Enterprise (HIE)

Project Officer – Digital HIE

Undergraduate Degree, Postgraduate Degree

Closing Date:: 15/02/2015
Skill:: Management business development and logistics
Region:: Inverness and Surrounds
Salary: £18,224 increasing to £18,624 on 1st August 2015
Length:: 12 months
Ref code: WWWXIDMIIM

Placement summary

HIE are undertaking an ambitious, exciting and transformational journey to change the way we deliver our services and engage with our customers, and we are recruiting for a Project Officer to support us on this journey. The placement will be for 12 months, and the successful candidate will have an interest in customer engagement and how organisations can use digital tools to improve the customer experience. This placement is focused on what digital can do to enhance our delivery and customer experience, rather than the technical aspects.

Job description

Project Description

HIE is investing significantly to enable the Highlands and Islands to be a digital region. In addition, there is an increasing expectation on public sector organisations to use digital as an enabler in the delivery of public services. In this rapidly changing world, HIE needs to lead by example by embracing new ways of working.

For HIE, digital is recognised as a key element to changing how we operate; not solely relying on the technical aspect of this but the opportunities that it can bring. ‘Digital HIE’ goes beyond the technology and focuses on the culture shift that utilising digital platforms can create. Moving away from transactional relationships to working proactively to engage with our customers, placing them at the core.

HIE is committed to maximising the benefit of digital to our own business and a Digital HIE strategy has been developed and outlines HIE’s vision to be an exemplar organisation by creatively embracing digital opportunities which:

• improve organisational efficiency and effectiveness;

• support innovation;

• deliver customer expectations both now and going forward;

• drive better outcomes;

• increase transparency of organisational activity and performance.

A graduate is required to help provide some pace, momentum, energy and creative thinking in supporting the delivery of the following activities:

• How to improve the customer experience in a digital environment;

• How to use digital platforms to transform and re-imagine our products, services and information whilst ensuring that customer needs drive the content and accessibility;

• How to redesign internal processes, systems and documentation to support the customer journey of the future;

• How we transform how we communicate with and listen to our customers

• Ensuring that digital channels are optimised in the information HIE gathers, produces, presents and reports on.

This placement will involve significant cross organisational working and would be supported by the wider Digital HIE activity and business improvement agenda.

For informal enquiries regarding this position, please contact: Janie Sheridan, Business Improvement Manager, 01463 244537; [email protected]

Qualifications

Minimum Degree in relevant discipline, ideally something that touches on some or more of the following areas – process mapping, marketing and communications, digital media, innovation, business, change management, information manager, customer service. Whilst academic understanding in some or more of these areas is desirable, we are looking for an individual with an understanding, aptitude and enthusiasm for digital and customer service.

Skills / Experience

Essential Skills

• Experience of both written and verbal presentation of information/findings

• Excellent interpersonal skills

• Ability to creatively present information and ideas to audiences

• Understanding, aptitude and enthusiasm for digital delivery and customer service

• Confident and proactive in approaching activity

• Confident in the use of ICT

Desirable Skills

• Experience of project delivery

• Ability to apply knowledge and skills in a business context

• Gaelic language skills (speaking, reading, writing)

Whilst you will be coached and supported to achieve your placement goals, you will also need energy, drive and a sense of personal responsibility.

Benefits

Company benefits

• 35 days holiday plus 7 public holidays

• Assistance towards relocation (subject to meeting criteria)

• Pension scheme

• Gym subsidy

• Access to a range of learning and development opportunities

Placement benefits

As part of this ScotGrad Graduate Placement Programme, the candidate will benefit from support from a team within Highlands and Islands Enterprise and also access a four day residential course focussed on employability and business skills.

The successful candidate will gain practical experience in researching, developing and delivery of a project.

This is the fourth year that HIE has run a graduate placement programme and you can read more about the experiences of previous graduates on the HIE website.

Additional information

Location: Inverness or another HIE office location will be considered

Preferred start date: 16/03/2015