Closed CLOSING DATE: 16/10/2019

eContact Services

IT Support Project Graduate

0 Application(s) to date

HND, Undergraduate Degree, Postgraduate Degree

Closing Date:
£18,000 (pro rata)
6 months
Ref code

Placement summary

We are eContact Services, a specialist telemarketing agency based in Glasgow. As part of our plans to expand the business, we are looking to hire a talented and technically-minded graduate, to help us with the roll-out of our business transformation plans. This will be a 6 month placement initially and will see you providing quality and timely IT support for our new offices in Glasgow.

Job description

Project Description

As we grow the business and expand our office base, we are looking for you to help us for 6 months initially on an IT support project. Specifically, you will provide project IT support to our expanding Sales and Marketing team and identify and implement new and more effective/efficient ways of deploying our IT systems across the business in general, and in particular, for our new office in Glasgow to ensure a smooth launch.

Placement Objectives

Your skills, knowledge, ideas and enthusiasm will be essential to help us in this key stage of our business transformation plans. It is also an outstanding opportunity to develop your skills in a fast-moving and fun environment, whilst helping colleagues and the business to work more effectively from an IT perspective.

Role Description

Tasks and Responsibilities:

  • Build relationships with our Sales and Marketing team and provide IT support to them, based on current and emerging needs/requirements
  • Develop an understanding of our existing IT infrastructure and identify and implement new processes, procedures and equipment (where appropriate), to help the business to become more IT efficient
  • Provide IT support to aid the opening of new Glasgow office


You will be qualified in an appropriate IT related subject, either at HND or Degree level. A qualification in IT systems would be ideal for this placement.

Skills / Experience

Essential Skills

  • Technical knowledge relating to Sharepoint, MS Outlook and OWA
  • Experience of working with Cloud-based databases
  • Great communication skills, both written and verbal
  • Can confidently multi-task
  • Positive and can-do approach to all tasks
  • Logical thinker and effective problem solver

Desirable Skills

  • A second language would be very useful for this role
  • Knowledge of the Salesforce system


Company benefits

If the project progresses well and the impact on the business is significant, we will consider implementing a bonus element to the role.

Placement benefits

As part of your ScotGrad placement, you will be able to participate in a couple of training courses mainly online, and one classroom based. The courses are themed around environmental management and quality standards and will provide you with knowledge and skills which will enhance your current and future skills.

ScotGrad placements also offer a unique opportunity to connect with a vast network of graduates and ScotGrad alumni. All graduates appointed through the programme are encouraged to make use of the ScotGrad LinkedIn group to communicate with other ScotGrad participants, learn about any professional development opportunities and build up a professional network.

Additional information



11th November 2019

Company information

eContactServices (eCS) is a fast-paced out-sourced Lead Generation and Tele-Marketing company who service the Vendors to the Telco industry. Our clients range from large multi-nationals such as IBM, Salesforce, Oracle and Dell to smaller organisations. The sector we work in is the Mobile industry.


Company website: http://econtactservices.com/